Frequently asked questions
Where is the Platzhirsch located?
Right on the southern end of the promenade and shopping street in Mayrhofen and only 1 minute reach from Ahorn- and Penkenbahn.
The next grocery store is only 3 minutes away (200 m)!
When can I check in to my apartment?
Between 3:00 and 6:00 pm. If you arrive earlier or later, we ask that you let us know.
Is there a place where I can store my luggage on my arrival and departure day?
You are welcome to store your luggage with us with an early arrival or later departure.
Is there a smart TV?
Yes, there is a modern flat-screen TV with smart functions in the living room/kitchen combo in all rooms.
Can I smoke in the apartment?
All apartments are non-smoking apartments - smoking is allowed on balconies.
Do I have to make a deposit and what are the cancellation conditions?
In order to offer our guests the highest possible flexibility in these turbulent times we offer #special# cancellation conditions.
Changed cancellation conditions for reservations until 30.11.2021 - free of charge until 48h before arrival and no deposit required.
When must the remaining balance be paid?
Up to 4 days prior to arrival by means of credit card or transfer.
How far away is the lift?
Both the Penken lift and Ahorn lift are only a 1-minute walk away - right around the corner.
Is there a free parking area?
Yes, a free underground parking garage is available right at the hotel.
Are there restaurants nearby?
Many restaurants are located nearby such as Gasthaus Brücke, Joggl’s Cafe-Restaurant in Hotel Viktoria, Gasthof Perauer, Mount Everest, etc. where you can enjoy a delicious meal.
Is there an opportunity to eat breakfast or a half-board meal nearby?
Yes, you are welcome to enjoy breakfast and dinner at both of our neighbors "Gasthaus Brücke" and "Hotel Viktoria".
How far away are the shops if I would like to go on a shopping trip?
Right outside the door. We are located right on the southern end of the shopping street.
Where is the nearest fitness center?
Only a 2-minute walk away, you can exercise and get in shape in the fitness center.
Is there an opportunity to swim?
The Erlebnisbad Mayrhofen with indoor pool, outdoor pool, and sauna is 800 m from us.
Is there an opportunity to play tennis?
4 clay courts are 400 m away. A modern indoor tennis court is located in Zell am Ziller, 8 km away.